At Buy Vape Dubai, we are committed to providing our customers with the highest quality vaping products and exceptional service. We understand that sometimes issues may arise with your purchase, and we want to make the return process as smooth and hassle-free as possible.
Defective or Incorrect Products
If you receive a product that is defective, damaged during delivery, or different from what you ordered, we’ve got you covered. We take full responsibility for these situations, and we’ll do everything we can to make it right.
Notification: Please notify us of any issues with your order within 24 hours of receiving the product. Contact our customer support team via email or phone and provide us with the necessary details.
Return Process:
- Our customer service representative will guide you through the return process and provide you with a Return Authorization (RA) number.
- We’ll schedule a convenient time for our representative to collect the product from your location.
- Make sure to pack the product securely, preferably in its original packaging, including all accessories and documentation.
Refund or Replacement:
- If the product is available in our stock, we will promptly replace it with a new one.
- If a replacement is not possible, we will issue a refund to the original payment method used for the purchase. Please allow a reasonable processing time for the refund to be completed.
General Return Guidelines
To ensure a successful return process, please keep the following guidelines in mind:
- Original Condition: The product must be in its original, unused condition with all the original packaging, tags, and accessories intact.
- Return Authorization (RA): Always obtain a Return Authorization (RA) number from our customer support team before returning any product.
- Return Window: Products must be returned within 24 hours of the delivery date to be eligible for a return.
- Proof of Purchase: Ensure you have a copy of your purchase invoice or receipt for verification purposes.
Non-Defective Returns
For non-defective products, such as changes of mind or order errors on the customer’s part, please reach out to our customer support team for further assistance. Please note that returns for non-defective products may be subject to restocking fees and return shipping charges.
Contact Us
If you have any questions or need assistance with a return, please don’t hesitate to contact our friendly customer support team. We are here to help you and ensure your satisfaction with every purchase.
Email: buyvaped@gmail.com
Phone: (+971) 566 747 855
Buy Vape Dubai appreciates your business, and we are dedicated to providing you with a seamless and enjoyable shopping experience. Thank you for choosing us for your vaping needs.